MY STORY

I have been a content creator for over 20 years, and have earned my M.S. in User Experience Design. I combine my design and research skills with my solid writing background to produce useful, inviting and user-friendly content.

 

I am passionate about improving the user experience, driving platform adoption and reducing the Support burden for every product I write about.

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My experience ranges from very technical developer content (API documentation) to GUI help centers, to web page"mini help" sections, page labels, button names, CTAs, tooltips and error messages.